Wrong characters in BESA software

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Module information
Modules BESA Research Basic or higher
Version BESA Research 7.0 or higher

Problem description

Recently Windows 10 introduced multi-language support. This can however cause troubles with displaying special characters in any type of software (i.e. µV). Instead, you can see something similar to this:

CharactersProblem.png

CharactersProblem02.png

Solution

To solve this you need to change your system "Region & language" preferences.

  • Please press the Start button on the taskbar, and press the settings button (the cogwheel icon).
  • Select Time & Language section
  • Select Region & language
    • A window similar to the screenshot below will be displayed:

CharactersProblemReason.png

  • First, select Administrative language settings on the right side of the "Settings" window.
  • Select Administrative tab of the "Region" window and then press Change system locale... button.
    • Check if Beta: Use Unicode UTF-8 for worldwide language support is checked in the "Region Settings" window. If it is checked, please uncheck it.
    • NOTE: If wrong characters are displayed in BESA Research after unchecking the above option, please change the Current system locale: to English (United States) in the "Region Settings" window.

Characterproblemsolution2.png

You may also need to install the proper language configuration. Press the Add a language button and select the language pack that is the correct one for you. After installation is complete, make sure that the new language pack is at the top of the list. Alternatively, you can also select one of the installed languages if there is any. When you click on the selected language the up and down arrow will be shown. Press the up arrow until the selected language is at the top. You should end up with a configuration similar to this one:

CharactersProblemSolution.png

Once this is done you may close all the windows and restart BESA Research. If the problem still persists try to install another language pack or contact BESA support