BESA® Wiki - User contributions [en]

Licensing

2021-05-05T07:48:04Z

Tobi: Test

{{BESAInfobox
|title = Module information
|module = Any module
|version = 5.2 or higher
}}

== Frequently asked questions concerning licensing: ==

=== The BESA software does not start due to a licensing problem. What can I do? ===

The BESA Software is licensed using the Sentinel HASP (formerly Aladdin HASP SRM) hardware-based protection, which utilizes Sentinel HL keys (BESA license keys).
Only if a BESA license key with suitable licenses is available, local or on network, the BESA Software will run.

If you encounter any troubles with starting the BESA software, please make sure that the Sentinel Runtime Environment is installed properly

* on the machine(s) where the BESA software should be started and
* on the machine(s) where the dongle is connected to.

You can download the latest version of the Sentinel Runtime Environment from the BESA website, please refer to the "Complete setup" section [https://www.besa.de/downloads/besa-license-key/ here].

=== I get communication problems with Sentinel License Managers. What can I do? ===

If you encounter communication problems with Sentinel License Managers like:

* "Failed to load library"
* "Unable to access Sentinel Run-time environment (H0033)"
* "Communication error between local and remote Sentinel HASP License Managers (H0040)"

please read the instruction [https://my.hidrive.com/api/sharelink/download?id=LGoVOnYO HASP Communication Problems with Sentinel License Managers.pdf] which should help.

=== Can I update an expired BESA license? ===

If your BESA license is expired, please check if a license update is available for your dongle [http://www.besa.de/downloads/license-update/ here] or contact our [https://www.besa.de/contact/sales/ Sales Office] for more information.

If you encounter any difficulties, please read the instruction [https://my.hidrive.com/api/sharelink/download?id=ZboVOZLa HASP How to update BESA licenses.pdf] which should help.

=== How can I configure who is allowed to use the BESA license? ===

If you want to configure the license access on your network or to use the licenses only locally, please use the instruction [https://my.hidrive.com/api/sharelink/download?id=xtI1uJCT HASP How to use BESA licenses on a network.pdf].

=== The BESA network licenses are not usable on the client machine. What can be the reasons for this? ===

Start a Web Browser and type http://localhost:1947/_int_/log.html.

If the message "A duplicate license manager id exists on this server" appears:
Kindly copy " http://localhost:1947/action.html?create_new_lmid " on cloned License Manager ID machine browser and press enter. It will change the ID of License Manager.

=== BESA software does not start because too many licenses are in use. How can I free a license? ===

Start a Web Browser and type http://localhost:1947/_int_/sessions.html. This shows all connected sessions. They can be disconnected if required using the button on the right of the display.

[[Category:Setup]]
[[Category:Troubleshooting]]

Licensing

2020-08-03T07:46:38Z

Tobi:

{{BESAInfobox
|title = Module information
|module = Any module
|version = 5.2 or higher
}}

== Frequently asked questions concerning licensing: ==

=== The BESA software does not start due to a licensing problem. What can I do? ===

The BESA Software is licensed using the Sentinel HASP (formerly Aladdin HASP SRM) hardware-based protection, which utilizes HASP HL keys (USB dongles).
Only if a Sentinel HASP HL dongle with suitable licenses is available, local or on network, the BESA Software will run.

If you encounter any troubles with starting the BESA software, please make sure first that the Sentinel Run-Time Environment is installed properly

* on the machine(s) where the BESA software should be started and
* on the machine(s) where the dongle is connected to.

You can download the latest version of the Sentinel Run-Time Environment [ftp://h1772544.stratoserver.net/public/BESA%20License%20Key/HASPUserSetup.exe here].
The Run-Time Environment contains the latest drivers for the Sentinel HASP HL dongle.

=== I get an error message "Failed to load library" during the installation of the HASP drivers. What can I do? ===

Please see the page [[Error message: Failed to load library]] for help with this problem.

=== Can I update an expired BESA license? ===

If your BESA license is expired, please check if a license update is available for your dongle [http://www.besa.de/downloads/license-update/ here] or contact our [https://www.besa.de/contact/sales/ Sales Office] for more information.

If you encounter any difficulties, please read the instruction [ftp://h1772544.stratoserver.net/public/BESA%20License%20Key/HASP%20How%20to%20update%20BESA%20licenses.pdf HASP How to update BESA licenses.pdf] which should help.

=== How can I configure who is allowed to use the BESA network license? ===

If you want to configure the license access on your network, please use the instruction [ftp://h1772544.stratoserver.net/public/BESA%20License%20Key/HASP%20How%20to%20use%20BESA%20licenses%20on%20a%20network.pdf HASP How to use BESA licenses on a network.pdf].

Note that the abovementioned instruction is applicable also to the VPN connection. In case the license server is not found you may need to provide the server address explicitly in the [http://localhost:1947/_int_/config_to.html Sentinel ACC] tab: (Configuration / Access to Remote License Managers). The server IP address or server Name should be typed in the Remote License Search Parameters field.

=== The BESA network licenses are not usable on the client machine. What can be the reasons for this? ===

Start a Web Browser and type http://localhost:1947/_int_/log.html.

If the message "A duplicate license manager id exists on this server" appears:
Kindly copy " http://localhost:1947/action.html?create_new_lmid " on cloned License Manager ID machine browser and press enter. It will change the ID of License Manager.

=== BESA does not start because too many licenses are in use. How can I free a license? ===

Start a Web Browser and type http://localhost:1947/_int_/sessions.html. This shows all connected sessions. They can be disconnected if required using the button on the right of the display.

[[Category:Setup]]

License session not freed

2020-08-03T07:43:09Z

Tobi:

{{BESAInfobox
|title = Module information
|module = Any module (BESA Research or BESA MRI)
|version = 6.0 or higher (2.0 for MRI)
}}

== When the BESA license is not freed at program exit ==

In BESA Research and in the BESA MRI 64 bit version, it can happen that the license session is not terminated completely upon program exit. This can prevent BESA MRI from re-starting.

To fix this issue:

=== BESA MRI 64 bit version ===
# Download a zip file with additional external license manager files [ftp://h1772544.stratoserver.net/public/BESA%20License%20Key/External_Sentinel_License_Manager.zip here].
# Un-zip into the installation folder of the application (e.g. ''C:\Program Files\BESA\MRI_2_0_x64'').

Now the license should be freed correctly after program exit.

=== BESA Research ===
# Download a zip file with additional external license manager files [ftp://h1772544.stratoserver.net/public/BESA%20License%20Key/External_Sentinel_License_Manager.zip here].
# Un-zip into the installation folder of the application (e.g. ''C:\Program Files (x86)\BESA\Research_6_1'').

Now the license should be freed correctly after program exit.

License session not freed

2020-08-03T07:41:52Z

Tobi:

{{BESAInfobox
|title = Module information
|module = Any module (BESA Research or BESA MRI)
|version = 6.0 or higher (2.0 for MRI)
}}

== When the BESA license is not freed at program exit ==

In BESA Research and in the BESA MRI 64 bit version, it can happen that the license session is not terminated completely upon program exit. This can prevent BESA MRI from re-starting.

To fix this issue:

=== BESA MRI 64 bit version ===
# Download a zip file with additional external license manager files [ftp://h1772544.stratoserver.net/public/BESA License Key/External_Sentinel_License_Manager.zip here].
# Un-zip into the installation folder of the application (e.g. ''C:\Program Files\BESA\MRI_2_0_x64'').

Now the license should be freed correctly after program exit.

=== BESA Research ===
# Download a zip file with additional external license manager files [ftp://h1772544.stratoserver.net/public/BESA License Key/External_Sentinel_License_Manager.zip here].
# Un-zip into the installation folder of the application (e.g. ''C:\Program Files (x86)\BESA\Research_6_1'').

Now the license should be freed correctly after program exit.