View source for Error message: Failed to load library

{{BESAInfobox
|title = Error message: Failed to load library
|module = Any module
|version = 5.2 or higher
}}

When you see the error message "'''Failed to load library'''" and can't run the BESA Software, you need to reinstall the Sentinel Run-time Environment using Command Line Run-time.

[[File:Error_Failed_to_load_library.png]]

Please follow the below steps to reinstall Sentinel Run-time Environment.

1. Download '''Sentinel HASP LDK - Command Line Run-time Installer''' [https://sentinelcustomer.gemalto.com/sentineldownloads/ here] and then extract the downloaded file ("''Sentinel_LDK_Run-time_cmd_line.zip''"). You can find "''haspdinst.exe''" after extracting the downloaded file.

2. Run '''CMD (Command Prompt) as administrator''' and then change the current directory in CMD to the directory where "''haspdinst.exe''" is located (for example: <tt>cd Downloads\Sentinel_LDK_Run-time_cmd_line</tt>).

3. Remove the current Sentinel Run-time Environment using the below command in CMD.
<source lang="dos">
haspdinst.exe -r -fr -kp -fss -purge
</source>

4. Install the Sentinel Run-time Environment using the below command in CMD.
<source lang="dos">
haspdinst.exe -i -fi -kp -fss
</source>

<!-- http://sentineldiscussion.gemalto.com/topic/sentinel-runtime-setup-problem -->

[[Category:Troubleshooting]]